FAQ

Delivery time depends on your location and on customs processing. Most orders arrive within about 2–3 weeks; in some cases it can take up to 30 days. Shipping costs are always shown at checkout before you pay. Orders with 2 or more masks ship free.

Once your order has been dispatched you will receive an email with your tracking number. Use our Track order page or the link in that email. Tracking can take up to 24 hours to appear, and until your parcel reaches the local carrier in your country it may show no updates yet.

International parcels can sit for several days between scans, especially around customs. If your tracking has not moved for a while, or your order is past the delivery time described above, email us at support@labe-accessories.com with your order number and we will look into it.

We ship to most countries worldwide. Enter your address at checkout to see availability and shipping costs.

For deliveries outside the EU, customs duties, taxes or fees may apply. They are set by the customs authority of your country and have to be paid by the recipient (see our Shipping Policy).

Email us at support@labe-accessories.com as soon as possible with your order number and the correct address. If your order has not been dispatched yet, we can usually update it. Once it is on its way, the address can no longer be changed.

We are sorry to hear that. Please email us at support@labe-accessories.com with your order number and a photo of the item, and tell us what is wrong. We will work with you to find a solution.

Consumers in the EU have a statutory 14-day right of withdrawal — see our Refund Policy, or use the withdrawal form. For any other question about your order, get in touch and we will do our best to find a solution.

Email us at support@labe-accessories.com or use the contact form. Please include your order number so we can help you faster.